Certified Cartridges, Ink cartridge, Toners and printers

Toll Free: 1-866-930-6787
3813 St. Denis Street (corner Roy), Montreal, H2W 2M4

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Services

Delivery

If you do not have the opportunity to come get your products directly to our store, we offer a fast delivery service and FREE *. Simply contact us to tell us about your order and you will receive your products within:


Quebec, Ontario, Maritime*:
Approximately 24 hours (except for some Maritime provinces)


Other destinations:
Approximately 48 hours (only for Canadian provinces)

Our shipping policy is as follow:
- Free delivery on orders over 49$ before taxes.*
- Delivery fees of 7.95 $ are automatically added on your invoice if your purchase is under 49$.**

* This offer does not include printers purchases and delivery fees may vary depending on the ordered printers.

** For customers located away from regular service areas, delivery fees and delays may increase.

Recycling

EPRA

Collection point of EPRA
Certified cartridges is one of the officials collect points of Electronic Products Recycling Association. When your ink cartridges are empty, you can bring them to our store. A small act of kindness will help our environment and sustainable development. We also collect mobile phones, printers, computers and we can extend nature's warranty recycle your electronics.

Collection point for your empty cartridges
When your cartridges are empty, you can return them to our store or call us for more information on how to organize a pick up at your home or business. This small gesture on your part will help the environment and promote sustainable development. We also recover cell phones!

Warranty

We fully guarantee all of our merchandise, both original and compatible. If your cartridge is not working properly, please contact us and we will do everything we can to solve the issue; we'll replace or refund the defective item depending on the situation. We recommend that you call us to confirm the product availability before coming in store for an exchange.

If we made a shipping mistake or your item is malfunctioning, call us to organize an exchange. We'll provide you with a prepaid shipping label and arrange return shipping in a way that is easy and convenient for you.

You don't need the cartridge you bought anymore? We accept the return of merchandise with proof of purchase, if they're still sealed and in good condition. If you didn't buy them from us, but you'd like to sell your unused cartridges, contact us and we'll connect with one of our specialists who will make you an offer.

Cartridges can be dropped off at one of our two locations or shipped to us via a shipping carrier. If you chose instead to ship the merchandise back to us, contact us first so we can provide a return authorization number.

If a problem occurs...
In the rare event that our merchandise has damaged your equipment, you are protected by our warranty. The first step is to contact our customer service representative, who will assess the situation and troubleshoot the issue to find a potential solution. You will not be burdened by any repair charges. However, Certified Cartridges does not compensate for any bills or service charges incurred by other specialists or technicians.

Our imaging supplies are designed to meet or exceed the original brand name.

If a representative threatens to void the machine warranty or charge for a service call because you are using a compatible supply, ask for their statement in writing.

The right to choose...
Manufacturers cannot legally require a printer owner or lessee - verbally or otherwise - to purchase supplies exclusively from them.

This unlawful "tying agreement" violates provisions of the Sherman and Clayton Antitrust Acts and the Magnuson-Moss Warranty Improvement Act.

In a landmark 1936 case, the Supreme Court ruled that IBM could not terminate a customer’s data processing machine lease, if the customer chose to use tabulating cards from other manufacturers. The more recent Magnuson-Moss Warranty Improvement Act title 15, Section 2302 specifically prohibits a manufacturer from conditioning a written or implied warranty on the use of its own brand product except under very restrictive circumstances.

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